Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at pizzasranchs.world, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and complying with all applicable federal and state privacy laws in the United States, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), and other relevant consumer protection regulations.

1. About Us and Contact Information

Pizza Ranch is a food service company operating through the website pizzasranchs.world. We are dedicated to providing high-quality food products and services to our customers across the United States.

For all privacy-related inquiries, requests, or complaints, you may contact us at the email address provided above. We endeavor to respond to all legitimate privacy inquiries within thirty (30) days of receipt.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our website or services, you may voluntarily provide us with the following personal information:

• Identity Information: Your full name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Account Information: Username, password, account preferences, and profile details when you create an account on our platform.
• Order Information: Details of food orders you place, including items ordered, special instructions, order history, and transaction amounts.
• Payment Information: Credit card numbers, debit card numbers, billing address, and other payment-related details. Note that we do not store complete payment card information on our servers; this data is processed securely by our third-party payment processors.
• Communications Data: Any messages, feedback, reviews, or other communications you send us through our contact forms, email, or customer support channels.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us and our third-party partners.

2.2 Information Collected Automatically

When you visit our website, we and our third-party service providers automatically collect certain information about your device and usage patterns, including:

• Device Information: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), device identifiers, and hardware model.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, search queries, and navigation paths through our website.
• Log Data: Server logs that record your interactions with our website, including date and time stamps, error logs, and access records.
• Location Data: General geographic location inferred from your IP address. We may also collect precise geolocation data if you grant permission through your browser or mobile device.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please refer to Section 8 of this Policy for detailed information about our use of cookies.

2.3 Information from Third Parties

We may receive information about you from third-party sources, which we may combine with information we already hold about you:

• Social Media Platforms: If you choose to connect your social media account to our services or interact with us via social media, we may receive information such as your name, profile photo, email address, and friend lists, subject to your privacy settings on those platforms.
• Analytics Providers: We receive aggregated and anonymized data from analytics providers to help us understand how users engage with our website.
• Marketing Partners: We may receive data from advertising networks and marketing partners to help us deliver more relevant promotional content.
• Payment Processors: Our payment service providers may share transaction confirmation details and fraud screening results with us.
• Delivery Partners: If we use third-party delivery services, we may receive updates regarding order fulfillment and delivery status.

2.4 Sensitive Personal Information

In certain circumstances, we may collect information that qualifies as sensitive personal information under applicable law, such as payment card data, precise geolocation, or information about dietary restrictions that may be linked to health or religious beliefs. We collect such information only to the extent necessary to provide our services and will handle it with heightened security and care.

3. How We Use Your Information

We use the personal information we collect for a variety of business and operational purposes. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders and deliveries.
• Manage your account and authenticate your identity when you log in.
• Process payments and handle billing inquiries.
• Provide customer support and respond to your inquiries and complaints.
• Send you order confirmations, receipts, and transactional notifications.

3.2 Improve and Develop Our Services

• Analyze usage trends and user behavior to understand how our website and services are used.
• Conduct research and development to improve our menu, website functionality, and overall customer experience.
• Perform data analytics to identify patterns and insights that help us make better business decisions.
• Test new features, products, and functionalities before broader rollout.

3.3 Marketing and Communications

• Send you promotional emails, special offers, discounts, and newsletters about our products and services, where you have consented or where we have a legitimate interest in doing so.
• Personalize your experience on our website by showing you content, offers, and advertisements that are relevant to your interests and preferences.
• Deliver targeted advertising through our own channels and through third-party advertising networks.
• Conduct surveys, polls, and market research to gather feedback on our services.

3.4 Legal Compliance and Security

• Comply with applicable laws, regulations, legal processes, and governmental requests.
• Enforce our Terms of Service and other applicable agreements.
• Detect, prevent, and address fraudulent activity, security breaches, and other harmful or illegal conduct.
• Protect the rights, property, and safety of Pizza Ranch, our customers, and the public.
• Respond to law enforcement requests and as required by applicable law.

3.5 Legal Bases for Processing

We process your personal information on the following legal bases:

• Contractual Necessity: Processing necessary to fulfill our contract with you (e.g., processing your food order).
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention and service improvement, where those interests are not overridden by your rights.
• Legal Obligation: Processing necessary to comply with applicable legal requirements.
• Consent: Processing based on your explicit consent, such as for marketing communications, which you may withdraw at any time.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf, including:

• Payment processing companies to handle financial transactions securely.
• Delivery and logistics partners to fulfill your food orders.
• Cloud hosting and IT infrastructure providers.
• Email service providers for transactional and marketing communications.
• Analytics providers to help us analyze website usage.
• Customer support platforms.
• Marketing and advertising agencies.

These service providers are contractually obligated to use your personal information only for the purposes of performing services on our behalf and are prohibited from using your data for their own independent purposes. They are required to maintain appropriate security measures to protect your information.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or successor company. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements and Protection of Rights

We may disclose your personal information when we believe disclosure is necessary or required to:

• Comply with any applicable federal or state law, regulation, legal process, or governmental request.
• Enforce our Terms of Service and other agreements.
• Protect the rights, safety, and property of Pizza Ranch, our customers, employees, or the public.
• Detect, prevent, or address fraud, security, or technical issues.
• Respond to lawful requests from public authorities, including law enforcement agencies.

4.4 Advertising Partners

We may share certain non-directly identifying information with advertising partners to deliver targeted advertisements on third-party platforms and websites. This may constitute "sharing" of personal information under the CCPA/CPRA. California residents have the right to opt out of such sharing. Please see Section 10 for more details on exercising your rights.

4.5 With Your Consent

We may share your information with third parties for any other purpose with your explicit consent.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: We implement strict access controls, ensuring that only authorized personnel with a legitimate business need have access to personal information.
• Password Protection: User account passwords are stored using one-way hashing algorithms with salting to prevent unauthorized access.
• Regular Security Assessments: We conduct periodic security reviews and vulnerability assessments to identify and address potential security risks.
• Data Minimization: We collect only the personal information that is necessary for the purposes identified in this Privacy Policy.
• Employee Training: Our employees receive regular training on data privacy and security best practices.
• Incident Response: We maintain an incident response plan to promptly address any data security breaches and notify affected individuals as required by applicable law.

5.2 Limitations

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that affects your rights and freedoms, we will notify you and applicable regulatory authorities as required by law.

You are also responsible for maintaining the security of your account credentials. Please use a strong, unique password and do not share your login information with others. If you suspect unauthorized access to your account, please contact us immediately at [email protected].

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

6.1 Retention Periods

When your personal information is no longer required for the purposes for which it was collected, we will securely delete, anonymize, or destroy it in accordance with our data retention and disposal procedures.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. This section provides a brief overview of our cookie practices.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device, remember your preferences, and provide a more personalized experience.

7.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled without affecting site functionality.
• Performance and Analytics Cookies: Collect information about how visitors use our website, including pages visited and errors encountered, to help us improve site performance.
• Functional Cookies: Allow the website to remember your preferences, such as language settings and saved items in your cart.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and to measure the effectiveness of our advertising campaigns.

7.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings or through our cookie consent manager on our website. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the cookies we use and how to manage them, please refer to our dedicated Cookie Policy.

8. Children's Privacy

Pizza Ranch does not knowingly collect, use, or disclose personal information from children under the age of 18. Our website and food ordering services are designed for adult consumers. If you are under 18 years of age, please do not use our website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 18 without verified parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA) and all applicable regulations regarding the protection of children's online privacy.

9. International Data Transfers

Pizza Ranch is based in the United States and primarily processes your personal information within the United States. However, our service providers and partners may be located in other countries, which means your personal information may be transferred to and processed in countries other than the United States.

When we transfer personal information outside of the United States, we take steps to ensure that your information receives an adequate level of protection. These steps may include:

• Transferring data only to countries that provide an adequate level of data protection.
• Using contractual clauses approved by relevant regulatory authorities to govern the transfer and processing of your data.
• Ensuring that our service providers implement appropriate technical and organizational security measures.
• Obtaining your explicit consent to cross-border data transfers where required by law.

By using our services and providing your personal information, you acknowledge and consent to the possible transfer of your data to the United States and other countries where our service providers operate, subject to the protections described in this Policy.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We respect these rights and provide you with the means to exercise them.

10.1 Rights Available to All Users

• Right to Access: You have the right to request information about the personal data we hold about you, including what data we collect, how we use it, and with whom we share it.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as where we are required to retain data for legal or regulatory purposes).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

10.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what categories of personal information we have collected about you, the purposes for which it is used, the categories of third parties with whom it is shared, and whether it is sold or disclosed for a business purpose.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, you may click the "Do Not Sell or Share My Personal Information" link on our website or contact us directly.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes that are strictly necessary to provide our services.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality based on your exercise of these rights.
• Right to Appoint an Authorized Agent: You may designate an authorized agent to submit requests on your behalf. We will require verification that the agent has been properly authorized.

10.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

When you submit a request, we may need to verify your identity to ensure the security of your personal information. This verification process may require you to provide certain information that we can match against our records. We will respond to verified requests within forty-five (45) days, with a possible extension of an additional forty-five (45) days when reasonably necessary, as permitted by applicable law.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information. The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices.

Our website may also integrate with social media platforms (such as Facebook, Instagram, Twitter/X, and others). These integrations are subject to the respective platforms' privacy policies. Information you share through social media features may be visible to other users of those platforms in accordance with their privacy settings.

12. Marketing and Advertising

12.1 Email Marketing

With your consent, we may send you promotional emails about our menu items, special offers, new products, and company news. You can opt out of receiving these communications at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email we send you.
• Contacting us directly at [email protected] with the subject line "Unsubscribe."

Please note that even if you opt out of marketing communications, we will continue to send you transactional and service-related emails (such as order confirmations and account notifications) as these are necessary for providing our services.

12.2 Online Behavioral Advertising

We may work with third-party advertising networks to display targeted advertisements on other websites and platforms based on your browsing behavior and interests. These networks may use cookies and similar tracking technologies to collect information about your online activities over time and across different websites.

You can opt out of interest-based advertising by visiting:

• The Network Advertising Initiative (NAI) Opt-Out Tool
• The Digital Advertising Alliance (DAA) Opt-Out Tool

12.3 Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for responding to DNT signals. Our website does not currently respond to DNT signals. However, you may manage your tracking preferences through our cookie consent tool and the opt-out mechanisms described in this section.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this Policy.
• Post the revised Policy on our website at pizzasranchs.world.
• Notify you by email (if we have your email address) or through a prominent notice on our website when significant changes are made.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the posting of any revised Privacy Policy constitutes your acceptance of the updated terms.

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can address your concerns promptly.

14.1 Contact Us First

Please reach out to us at [email protected] with a detailed description of your concern. We take all privacy complaints seriously and will work to resolve your issue as quickly as possible.

14.2 Regulatory Complaints

If you are not satisfied with our response, you have the right to file a complaint with the relevant data protection or consumer protection authority. Depending on your location, this may include:

15. Compliance with U.S. Law

Pizza Ranch is committed to full compliance with all applicable United States privacy and data protection laws, including but not limited to:

• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): Governing the privacy rights of California residents, including the right to know, delete, correct, and opt out of the sale or sharing of personal information.
• Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45: Prohibiting unfair or deceptive trade practices, including deceptive privacy practices.
• Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.: Protecting the online privacy of children under 13 years of age.
• CAN-SPAM Act, 15 U.S.C. § 7701 et seq.: Governing commercial email communications and providing recipients with the right to opt out of unsolicited marketing emails.
• Gramm-Leach-Bliley Act (GLBA): To the extent applicable to our financial data processing activities.
• State Privacy Laws: Including privacy laws enacted by Colorado, Connecticut, Virginia, Texas, and other states that may apply to our customers residing in those states.

We regularly review our privacy practices to ensure continued compliance with evolving legal requirements at both the federal and state levels.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team:

We are committed to addressing your privacy concerns promptly and transparently. Upon receiving your inquiry, we will acknowledge receipt within five (5) business days and provide a substantive response within thirty (30) days, unless a longer period is permitted by applicable law.